Big Data, Customer Analytics and Loyalty Programs

Posted by Terri MacKay on Apr 29, 2014 12:11:43 PM

“Retailers understand that it costs more to acquire new customers than it does to keep their existing ones happy.” [Epsilon, 2014].

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Topics:  Loyalty  /  Trends  /  Retail  /  CPG  /  Data

Building Customer Loyalty Through Intimacy

Posted by Terri MacKay on Apr 1, 2014 5:00:53 PM

April is upon us which means we’re heading into International Customer Loyalty Month. We here at RevTrax are taking this month to reflect on our own company best practices in customer service and the essentials of providing a seamless customer experience while we continue to seek innovative ways to improve on our customer-centric solutions.

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Topics:  Loyalty  /  Retail  /  Events

The Customer Loyalty Landscape

Posted by Terri MacKay on Mar 12, 2014 10:02:22 AM

What really drives customer loyalty in today’s retail ecosystems? Is it the ability to provide a customer-centric experience? The practice of seamlessly integrating a loyalty program across channels and points of sale? Or could it simply be the delivery of quality service?

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Topics:  Loyalty  /  Trends  /  Personalization  /  Data